Moderation Quality Assurance (Thai - English Speaking)
บริษัท เกียร์อิงค์ เซอร์วิสเซส (ไทยแลนด์) จำกัด- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
- Review track and manage the implementation & efficiency of all quality monitoring procedures and systems;
- Conduct reviews of individual and team capability to ensure quality performance meets targets;
- Review clients claims and non-compliance issues;
- Conduct data analysis to identify areas for improvements;
- Identify and implement the best methodology that is appropriate and applicable to improve quality;
- Develop, recommend and monitor corrective and preventive actions;
- Evaluate and audit team quality included in external and internal reports;
- Check and validate any findings and implement appropriate corrective actions;
- Maintain standards and performance quality for all services provided;
- Maintain good communication with development teams to improve business processes.
- At least 1 year experience in quality assurance for BPO contact center / call center / customer services company.
- Good communication skills, speaking, reading and writing in English and Thai (B2 Level - English Proficiency Level);
- Strong desire to learn and develop new skills;
- Team player that actively contributes to the group in order to complete tasks and meet goals;
- Proven capability to make data-oriented decisions;
- Proficient to detecting pattern, observing, interpreting data, integrating new information, and making decisions based on the data;
- Proficient skills with MS Office and Google Products (Mail, Slides, Sheets, Docs, Drive);
- Excellent interpersonal and communication skills;
- Have experience in data analysis;
- Works independently with minimal supervision;
- Willing to work on flexible shift timings including night shift and public holidays.
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
We are renowned BPO (Business Process Outsourcing) Service Provider, operating with offices strategically located throughout . Southeast Asia and expanding our presence worldwide. Our company stands out by assembling a team of exceptionally creative and talented professionals from diverse backgrounds across the globe. With their extensive experience and adherence to international standards, our team sets the foundation for our success. However, this is just the beginning of our journey towards delivering exceptional services to our clients.