With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Customer Service Agent (Bilingual)
In this role, candidate is required to provide resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.
Responsibilities
• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
• Preferably familiar with the social media industry and content moderation practices;
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Answering customer inquiries via phone, email, chat, or social media
• Troubleshooting technical issues and providing solutions
• Escalating complex issues to Tier 2 or 3 support
• Maintaining a positive and professional attitude
• Adhering to company policies and procedures
• Keeping up-to-date on products and services
Tasks:
• Gathering customer feedback and identifying areas for improvement
• Participating in training and development programs
• Supporting marketing and sales initiatives