Support Specialist – Thai Bilingual Messaging (Social Media Account)
TDCX (Thailand) Ltd.- Attractive remuneration, great perks.
- Comprehensive medical, insurance, or social security coverage.
- World-class workspaces.
- Engaging activities and recognition programs.
- Strong learning and development plans for your career growth.
- Positive culture for you to #BeMore at work.
- Easy to locate area with direct access to public transport.
- Flexible working arrangements.
- Be coached and mentored by experts in your field.
- Join a global company, winner of hundreds of industry awards.
- Provides excellent end user, customer care, and support services in respect of the products managed under the client (e.g. Account Access & Registration, Technical Support & Product Questions, General Customer Service, Billing & Payments, Trust & Safety Support)
- Identifies customer’s needs and actively responds to support tickets from client’s users via email
- Remains knowledgeable about client’s approved workflows for incident identification, escalation, resolution, and closure using client’s tools
- Delivers the best services to customers to ensure the highest customer satisfaction with the right procedures
- Investigates and resolves issues such as reports of potentially abusive content with high quality, speed, empathy, and accuracy
- Uses market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of users
- Ensures confidentiality, security, integrity, and privacy of data
- Carries out any other tasks as directed by the supervisor
- Able to work in shifts
- Candidate must possess at least a bachelor’s degree in any field.
- Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possess strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation)
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Excellent verbal and written communication skills in English and the language of the supporting market.
- Dental insurance
- Life insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันกลุ่ม
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- สิทธิการลาต่างๆ ลาพักร้อน 10 วันต่อปี
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ