Customer Complaint QA Engineer
บริษัท โฮยา ลำพูน จำกัด- Responsible for the tracking and receiving of complaint return products from Logistic team.
- Perform timely complaint investigations for alleged defective products distributed globally (except for Japan).
- Prepare investigation reports for customer complaints and communicate with region QA team on the investigation status, as necessary.
- Improve efficiency of customer feedback processes and activities
- Perform issue review and determine on CAPAs issuance as necessary, drive data and root cause analysis, and drive for resolution on corrective actions and/or preventive actions to be implemented.
- Perform trend, monitor, and report product performance in the field.
- Verify and provide the Device History Record for other region (JP) complaint investigation, as necessary.
- Perform product performance testing (e.g., product release testing, reliability testing, usability testing)
- Support sales team on customer complaint issues.
- Representative for QMS Internal Auditor if needed.
- Execute projects as directed by supervisor
- Performing FT-IR, SEM/EDX, ICP-MS analysis
- Conduct follow-up on complaints from ROW.
- Training new employee as a part of QA SOP/WI
- Degree in Engineering/Science in related field.
- At least 2-3 years experience in a medical device manufacturing environment and in another manufacturing environment which compliance to international industrial standards such as ISO9001, IATF16949 (ISO/TS16949).
- Familiar with statistical analysis/tools, and equipment/process qualification.
- Excellent verbal, written communication in English and detail oriented.
- Be able to lead constructive debate about product quality with co-workers.
- People skills, project management skills and analytical skills.
- Able to work within an international environment.
- Knowledgeable in ISO 13485 or 21 CFR820 requirements.
- Familiar with visual and measurement equipment such as digital vision scopes, calipers and gages, tool makers’ microscopes.
- Diligent Allowance
- Food Allowance
- Transportation allowance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- โบนัสตามผลงาน/ผลประกอบการ
HOYA Corporation has established since 1941 at Hoya city ,Tokyo Japan. Now, HOYA Corporation has subsidiaries/branches over 35 countries around the world.
HOYA Lamphun Ltd. is the one of the branch which located in Northern Region Industrial Estate, Muang district, Lamphun province.
HOYA Lamphun Ltd. also has another branch called "Global Distribution Center" which is located in T-Park 2 Leam Chabang A. Nongkham, Chonburi province.