Call Center English skill
บริษัท สกิลพาวเวอร์ เซอร์วิส (ประเทศไทย) จำกัดBenefit: Salary: 20,000 - 23,000 + Incentive 1,000 THB + Diligent 2,000 THB
Service Time: 8:00 - 00:00 (working 8 hours)
Working days: 5 Days per week
Responsibilities:
- Handle Inbound Calls: Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests courteously and efficiently.
- Provide Customer Support: Assist customers with product or service-related questions, troubleshoot problems, and provide appropriate solutions or escalate issues as needed.
- Maintain Customer Records: Accurately record and update customer information, interactions, and transactions in the database or CRM system.
- Adhere to Policies and Procedures: Follow company guidelines, policies, and procedures in all interactions with customers to ensure consistency and compliance.
- High school diploma or equivalent; additional education or certifications are a plus.
- Previous experience in a customer service or call center role is preferred but not required.
- Excellent communication skills, both verbal and written of Thai and English.
- Ability to remain calm and composed under pressure.
- Strong customer service orientation with a friendly and empathetic demeanor.
- ประกันสังคม
Manpower Inc. is a world leader In the employment services Industry, offering customers a continuum of services to meet their needs throughout the employment and business cycle. The company specializes in permanent, temporary and contract recruitment; employee assessment; training; career transition and organizational consulting services. Manpower’s worldwide network of 4,500 offices in 80 countries and territories enables the company to meet the needs of its 400,000 customers per year, including small and medium size enterprises in all industry sectors, as well as the world”s largest multinational corporations. The focus of Manpower”s work is on raising productivity through Improved quality, efficiency and cost-reduction, enabling customers to concentrate on their core business activities. In addition to the Manpower brand, the company operates under the brand names of Right Management Consultants, Jefferson Wells, Elan, Brook Street and Empower.
Manpower Thailand is the nation’s leading recruitment company established in 1998 to offer human resources management services to businesses in search of staff and people in search of job. The company currently has 10 offices in Thailand cover in Bangkok, Chonburi, Lamphun and Songkla to cover the needs of corporate clients and job seekers.