Club Services Coordinator (Japanese Speaking)
Anantara Vacation ClubYesterday
Full Time
1 - 3 Year
Phuket
Bachelor's Degree or Higher
Negotiable
Job Description
To serve as the key contact point for our Club Owners, providing customer service and reservation service to Club Owners in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
- Provide a high level of customer service for Club Points Owners through the Club Services Centre, website and various communication channels, ensuring a high level of customer satisfaction.
- Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
- Handle all customer concerns or complaint to a satisfactory resolution.
- Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments.
- Encourage use of Club resorts to achieve a high occupancy and maximum use of space.
Qualifications:
- Bachelor's degree (desirable)
- Excellent in English & Japanese languages both written and verbal skills. Other languages an advantage
Experience:
- Minimum of two (2) years work experience.
- Previous work experience in a timeshare, hotel reservations department or hospitality related call centre strongly preferred.
Key Skills:
- Excellent computer skills with a good understand of reservation software systems.
- Strong customer service ethic. Ability to deal and handle one to one difficult and complaint situations with customers.
- Strong communication and written skills
- Well organised, high level of attention to detail, ability to communicate effectively with other departments.
- Team member with strong work ethics, flexible in approach and supportive of others (essential)
- Free shuttle bus
- Life insurance
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
Anantara Vacation Club
Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation.
Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.
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