Guest Service Representative (EN/TH) -Chiang Mai Based
Anantara Vacation ClubMarketing
21/06/2024
Full Time
1 - 10 Year
Chiangmai
Diploma of Vocational Education or higher
18,000 - 20,000 baht/month + Commission
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
GSRs work at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues. They must make sure that only guests who are qualified are invited to attend.
Key Responsibilities
• Be the face of the company in the marketplace at your designated work locations
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order
• Ensure your work location is neat and tidy
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Level of spoken English, and other targeted languages as required
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world
• Self motivation and focus on meeting targets
• Ability to work well in a 5 star environment, ensuring that AVC operational standards are met in relationship to Team Values and Goals
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrating willingness to seek new knowledge
- Commission
- Group Insurance
- Life insurance
- Provident Fund
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Flexible working hours
- Employee's uniform
- Performance/results-based bonus
Anantara Vacation Club
Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation.
Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.
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Good Life4.7
Good Work5
Good Pay3.7
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Employee reviews03/09/2019
Customer Services>1 years, Current
5.0
Good Life5
Good Work5
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