Systems Support Specialist (One year contract)
Griffith Foods Limited- Provide comprehensive global support for D365 F&O and the application layer
- Responsibilities will include day-to-day support, creating business process documentation (specifications, current how-to guides, and training materials), conducting user training, and providing implementation support as required
- Engage in project assignments or special initiatives, collaborating closely with the ERP implementation team
- Monitor the ERP support queue, ensuring that cases progress through the support process promptly and are escalated as needed for faster resolution
- Collaborate closely with regional functional key users and IT technical peers to address local regulations and localizations
- Proactively identify and investigate system issues, provide resolutions, and follow up with end users
- Escalates more complex problems to Tier 3 and Tier 4 regional support groups when needed
- Address issues by clarifying user questions or concerns, identifying the root cause of the problem, selecting and explaining the optimal solution for resolution, expediting necessary corrections or adjustments, and ensuring follow-up to achieve full resolution
- Deliver remote, classroom, and one-on-one ERP and application end-user trainings as required
- Take proactive steps to enhance existing support procedures, processes, and tools
- Contribute to the support knowledgebase
- Work closely with regional ERP teams on onboarding and train new ERP support team members as needed
- Cultivate and exemplify an inclusive workplace that fosters opportunity, serves others, builds trust, encourages innovation, and consistently exceeds expectations
- Perform any additional duties and responsibilities as directed by the Global ERP Support Director
Scope:
This role plays a critical part in the OneGriffith ERP initiative, handling ongoing support, acceleration, upgrade testing, training, coordination, and execution
- Hands-on and team player are key for this position.
- Decisions will require an understanding of manufacturing principles, supply chain processes and functions, and inventory management
- Identifying patterns, root causes, and opportunities for improvement.
- Diagnosing and resolving issues related to ERP functionality, data integrity, and performance.
- Strong functional knowledge and decision making in this role is critical to the success of the ERP Support Team
Working Relationships:
Internal
- Reports to the ERP Support Director
- Regularly works with all functional peers within the ERP Implementation Team and Griffith Foods
- Must display leadership, the ability to work as part of a team and complete tasks independently
- Bachelor’s degree in business, accounting, or related field
- 2+ years’ technology experience in the functional area assigned Microsoft Dynamics ERP D365 and applications
- Previous experience in large-scale ERP implementations, particularly with Microsoft Dynamics D365 or other ERP solutions
- Strategic thinker, understanding the importance of connecting different process areas together, and can collaborate with both business and IT stakeholders
- Superior analytical skills and attention to detail
- Ability to analyze and problem solve complex issues
- ERP Certification is a plus
- Must have strong analytical, presentation, and communication skills
- Language: Fluent in English, multi-lingual a plus
- The employee works from home, office and/or plant environment.
- Office environment - The noise level in the work environment is usually quiet
- Plant environment - Employee may be exposed to moderate hot or cold temperatures.
- Customer Focus
- Collaboration and Teamwork
- Foster Open Communication
- Technical Proficiency
- Functional Knowledge
- Think Creatively
- Collaborative Learner
- Data Management
- Drive and Initiative
- Adaptability and Flexibility
- Free shuttle bus
- Life insurance
- Overtime
- 5-day work week
- Health insurance
- Performance/results-based bonus
![Griffith Foods Limited](/_next/image?url=https%3A%2F%2Fstatic.jobtopgun.com%2Fcompany_image%2F10%2F19667%2Flogo_com_job%2Fj19667.gif%3Ftime%3D20240705073611&w=256&q=75)
Griffith Laboratories is global manufacturer of food products. We provide a wide range of taste and texture components for food industry customers throughout the world. Our products include seasoning blends, dry mixes, coating systems, dough blends, crumbs, flavors, sauces and food bases that are used in an extensive variety of applications from snack foods and processed meat and poultry to ready meals. We serves the international food industry with coverage in all major markets with manufacturing facilities, sales locations, development laboratories.
We would like to invite experienced and dynamic individuals to be apart of our Thailand operation, which located in Bangplee Industrial Estate. If you are self-motivated, mature, and looking for a challenging and rewarding career in a growing industry, apply to join us in one of the following positions